Hakim Optical Testimonials & Reviews

T Brake

★★★★★
5 5 1
I had purchased two pairs of glasses from here and had difficulty adjusting both pairs. After several weeks of back and forth for adjustments the glasses caused me so much discomfort that I took both pairs back. Shahram and the manager were great in helping me come to a resolution by finding additional frames not on display in the showroom. The fit is more comfortable and I actually like them much better than the two original pairs. Thank you Hakim Queensway. Your customer service did not go unnoticed!

Gonzalo Garcia

★★★★★
5 5 1
Great service and staff I recommend Queensway Hakim Optical

Cedric H

★★★★★
5 5 1
Hakim Optical Queensway has great opticians and service staff. They took great care of me and had great reco's for frame that fit my face.

Amber

★★★★★
5 5 1
Today was the best experience I've ever had at a hakim. We went to get new frames and my husband was bummed his discontinued frames broke. It was well past closing and they took the time to not only set us up with 4 new pairs but also looked around the store for a new arm for his old pair. Fixed them right there free of charge. Great people. Highly recommend. Thanks again!

Steven Brown

★★★★★
5 5 1
Great and Fast service, got my glasses quicker then I was told. Very good pricing with the sale. Will be returning here in the future.

Seth

★★★★★
5 5 1
Bought my daughter two pairs for $199, the deal is unmatched and the glasses are serving her well. Recommend Hakim to anyone looking for good prices and great service.

Rique

★★★★★
5 5 1
I am writing with thanks. I have not yet received my new glasses but wanted you to know that my buying experience was easy, efficient and very pleasant, even exciting, thanks to the help of Bruce, who advised me on all my options, encouraging me to get both progressives and computer progressives with transitions lenses. He even went outside briefly to show me how dark his glasses would get in a very short period of time. He even came back to serve me during his break when I returned because my husband had a different opinion on one of the frames. It is so rare that you find someone so dedicated and passionate about their job and the happiness of the customer that I simply had to tell you how grateful I am to the company and to Bruce. We will never go anywhere else for our optical needs. You and Bruce are simply the best. Thank you. Sincerely, Susan Azzopardi

Shelby

★★★★★
5 5 1
I usually have a very hard time finding glasses that I like, I really suggest this place if you're picky like me. Tons of selection and amazing customer service in my experience, I visited store #163 in North Bay and worked with Kristy, without even asking she began to walk with me and give me suggestions, she continued to help and check up on me throughout my visit. The best part was (being stubborn) I really liked the frames on one pair of glasses and the arms on another. Within 10 minutes Kristy had customized a pair of glasses that I immediately fell in love with. Very happy with my visit. Thank you for the amazing service and for making this a lot easier than it would have been.

Mariam

★★★★★
5 5 1
I have never experienced such efficient and helpful customer service ever in my life! I was desperate to get new glasses as my old ones broke and I went to Hakim Optical on Guelph Line in Burlington and got the best service. They really helped me with finding the right pairs and accommodated me by getting them ready within an hour. I love my new glasses and am extremely satisfied with the overall experience. I will definitely recommend it to everyone and will be using their services again in the future.

Judy L Potts

★★★★★
5 5 1
Well, its that time of year again and new glasses were on the menu. For the price of one prescription pair I was able to purchase 2 (I for in the house and one with sunglasses; both script applied) at Hakim Optical.....WAY to go Sault Ste Marie!!!!!!!!!!!!!!!! KUDOS to the staff from front shop to back shop, delivery and creation. I feel like a million bucks and so far everyone loves the new look. Pictures to follow........

Krystal

★★★★★
5 5 1
I just want to say how wonderful everyone in the Bolton Hakim store was to me. The manager was especially helpful with me when it came to picking out my new frames and she gave me such wonderful advice on what frames best fit my face and they had great prices. So glad this will be my eye glass store from now on!

Manish

★★★★★
5 5 1
I had excellent customer service experience at King Street location. Chetan, Shkurta, and Katie in London Ontario were very keen to help me in selecting the frames as it was my first prescription glasses. They also made me aware of all the promotions going on in the store. The customer service is really friendly and fast. They always put the customer's needs first.

Excellent service

★★★★★
5 5 1
Kudos to Hakim on Glendale Avenue in St Catharines. We went in there today with a real challenge and few resources. Our son broke both his arms and couldn't manoeuvre his glasses and they fixed and sorted everything out for us in half an hour. I wish I took their names but AWESOME AWESOME service

Great Customer Service!!!

★★★★★
5 5 1
I needed new glasses - both regular and sunglasses and went in based on the promotion currently running and was treated so well! Maninder from your Waterloo location was great for suggesting frame types that suited me and which would be best for my progressive lens types. She was very courteous and worked patiently with me to get two great options! Thanks so much for all the help Maninder!!

Anna

★★★★★
5 5 1
The Dr. at Hakim Optical is extremely personable, professional and really cares. The reason why I went to Hakim is to get prescription for new glasses since after I did laser my vision went down. Instead of making money on me , she suggested I call the clinic where I did the laser and maybe they would do it for free for me, That is exactly what I did and she was right they would do it for free! She also tried to get me affordable contacts for meanwhile... She is great! Oh, and ussual eye check is $135 while at Hakim is only $75

Tatjana

★★★★★
5 5 1
Pretty good store, was really happy with my glasses

James Floyd

★★★★★
5 5 1
Was able to try on many different frames, and the worker was patient and informative. Very helpful and understanding when a competitor gave me the wrong prescription, and was able to switch the lens. Unfortunately, the prescription is still wrong on my new glasses, but Hakim is not at fault. I will be coming back here whenever I need new glasses from now on, and hopefully I can find an optician that is good.

Mary Thomas

★★★★★
5 5 1
I was very impressed with the level of service the Optical Manager at this location displayed. He was nothing but professional and helpful with me. I will defiantly be coming back here when I need new glasses. 10/10

George

★★★★☆
4 5 1
Great experiences always! Love my glasses... Hakim Optical is outstanding quality and service

thedenialtwist

★★★★☆
4 5 1
Everything was fantastic in terms of service, however I am only speaking about Tammy, the manager. She was amazing, great knowledge, great personality, extremely helpful in every way. 5 stars if it was just her, however I called up the number that called me to notify my glasses were ready and he just simply said, "Did you order glasses?" I said, "Yes!" And he just said "Yeah, they're ready" and hung up on me. The only reason this location isn't getting 5 stars is because of that gentleman.

Tammy T

★★★★★
5 5 1
I live this store. Tammy is amazing. I've never had a problem with any of my glasses. I've been going there for almost 20 yrs. my mom goes there my kids go there. They are truly awesome. Thanks guys.

Thais

★★★★☆
4 5 1
Mario at this Hakim has been warm and helpful for years. He remembers me years after I moved away. Thats my experience 🙂

Rebecca

★★★★☆
4 5 1
Really excellent service here and good selection of frames. They address any issues quickly and professionally.

Lanz

★★★★★
5 5 1
Loved the place, and it's where I got my first pair of glasses. Reliable service is a go.

Denise

★★★★★
5 5 1
The staff were very kind to me. I'm disabled with MS & when I came stumbling in to see the optometrist, the 2 staff at the counter rushed over to offer me their arm & gave me a seat. They served me swiftly & helped me to see the optometrist. He ALSO was extraordinarily kind, compassionate, professional, informative & helpful. I was not kept waiting. I look forward to doing business with the great People at Hakim again. Their prices are reasonable & their selection of frames vast. The staff helps select the right frame if asked. Glasses were ready quickly.

Tyler Brown

★★★★☆
4 5 1
I've been going to this place for years and never have had any problems. The trick, as in most things, is to be nice to the staff.

Yolande Almeida

★★★★★
5 5 1
Actually I was at the hakim at keele and Rogers Rd but the option is not given I have been going there for a few yrs now and I've always felt comfortable not rushed and Michelle is very helpful and friendly.

Mehmet Ali Çağlar

★★★★☆
4 5 1
I had never used contact lenses before I visited this store. I had a lot of queries about contact lenses but now I'm using contact lenses and I'm thinking why I waited until this time. Service is good and satisfying. The staff is friendly and patient(I tried to put my contact lenses in my eyes for two hours).

Kristine MacDonald

★★★★★
5 5 1
I went in to pick put a new pair of frames and found the staff to be very helpful. They listened to what style I was looking for and offered to show me some of the pairs that were locked in the glass display to make sure I got the best pair I could get. They also helped me with a pair of sunglasses - since there was a deal on when you bought full-frames.

Lisa

★★★★★
5 5 1
The Eye Dr there is amazing! So helpful and provides great customer education about eyes amd eye care. Love.

James McDougall

★★★★★
5 5 1
This place is amazing! Don't let any reviews steer you wrong. They are confusing this store for the one on Danforth and Pape (which is terrible). This store is on Danforth and Main and has great service, amazingly helpful staff, an incredible selection of eye glasses, and can always help me when in need of contacts at the last minute. Love this store! Thanks for the great service!

Chanté Says

★★★★★
5 5 1
Tom is the best!! Great experience

Total Comfort Seating

★★★★★
5 5 1
I've never had to wear glasses before. This whole process was very new and semi-overwhelming to me. The kind lady that helped me through the process was very professional and helpful. A year and a bit later, I still love my frames and I've been back several times for adjustments. Never had any issues. I plan on making this my 'eyeglasses place' going forward.

Deb S

★★★★★
5 5 1
A dog I was petsitting ate my glasses. I went up the street right away to Hakim Optical, totally frustrated with the situation. Totally understanding of my dilemma, I was seen quickly by a doctor for an exam and had my glasses fitted. The whole time, the staff was kind and helpful, and put me totally at ease. The lady (unfortunately, I can't remember her name) was extremely sweet and helped me get the best deal possible for the glasses I needed. I would use this store again, I was very happy with everything.

Maria

★★★★★
5 5 1
I went to this place for buying contact lenses and Paula (the person who was there) was amazing. She paid me attention with a great due diligence, was very reasonable and gave to me the best solution to my problem.

Viren

★★★★★
5 5 1
In Customer service, attitude makes a big difference. I have been buying the prescription and sunglasses every year, for the past 20 years only at Hakim Opticals. Hamid-is "Awesome" guy and I follow him where ever he goes as he moves around to different Hakim locations. His attitude to look after his customers and finding the right pair of glasses is unwavering. Experience yourself.

Valera Strugov

★★★★☆
4 5 1
I like their eye doctor, went twice in the past. If you have extended health insurance, they will suggest you buy something from them 🙂

Chris White

★★★★★
5 5 1
Regine helped me pick out my new glasses and they are great!

Rique Franks

★★★★★
5 5 1
I am writing with thanks. I have not yet received my new glasses but wanted you to know that my buying experience was easy, efficient and very pleasant, even exciting, thanks to the help of Bruce, who advised me on all my options, encouraging me to get both progressives and computer progressives with transitions lenses. He even went outside briefly to show me how dark his glasses would get in a very short period of time. He even came back to serve me during his break when I returned because my husband had a different opinion on one of the frames. It is so rare that you find someone so dedicated and passionate about their job and the happiness of the customer that I simply had to tell you how grateful I am to the company and to Bruce. We will never go anywhere else for our optical needs. You and Bruce are simply the best. Thank you. Sincerely, Susan Azzopardi

Mariam Bokhari

★★★★★
5 5 1
I have never experienced such efficient and helpful customer service ever in my life! I was desperate to get new glasses as my old ones broke and I went to Hakim Optical on Guelph Line in Burlington and got the best service. They really helped me with finding the right pairs and accommodated me by getting them ready within an hour. I love my new glasses and am extremely satisfied with the overall experience. I will definitely recommend it to everyone and will be using their services again in the future.

Shelby Watson

★★★★★
5 5 1
I usually have a very hard time finding glasses that I like, I really suggest this place if you're picky like me. Tons of selection and amazing customer service in my experience, I visited store #163 in North Bay and worked with Kristy, without even asking she began to walk with me and give me suggestions, she continued to help and check up on me throughout my visit. The best part was (being stubborn) I really liked the frames on one pair of glasses and the arms on another. Within 10 minutes Kristy had customized a pair of glasses that I immediately fell in love with. Very happy with my visit. Thank you for the amazing service and for making this a lot easier than it would have been.

Judy L Potts

★★★★★
5 5 1
Well, its that time of year again and new glasses were on the menu. For the price of one prescription pair I was able to purchase 2 (I for in the house and one with sunglasses; both script applied) at Hakim Optical.....WAY to go Sault Ste Marie!!!!!!!!!!!!!!!! KUDOS to the staff from front shop to back shop, delivery and creation. I feel like a million bucks and so far everyone loves the new look. Pictures to follow........

Krystal Anderson

★★★★★
5 5 1
I just want to say how wonderful everyone in the Bolton Hakim store was to me. The manager was especially helpful with me when it came to picking out my new frames and she gave me such wonderful advice on what frames best fit my face and they had great prices. So glad this will be my eye glass store from now on!

Manish N Bhavika Dalal

★★★★★
5 5 1
I had excellent customer service experience at King Street location. Chetan, Shkurta, and Katie in London Ontario were very keen to help me in selecting the frames as it was my first prescription glasses. They also made me aware of all the promotions going on in the store. The customer service is really friendly and fast. They always put the customer's needs first.

Nicole Devlin

★★★★★
5 5 1
Fast, efficient and inexpensive. That and my prescription had changed. I knew it. But the optical place I went to before just went by my old prescription and not my vision. The optician was awesome. And then the service for new glasses, superb. Great help. And went out of their way to fix frames of my daughter's glasses.

Terry Cioni

★★★★★
5 5 1
This is my second prescription refill at Hakim. They have excellent service, are helpful and willing to spend time with me making choices. Prices are competitive, two pairs of glasses for the price of one compared to everywhere else I checked-out. Quality frames, quality lenses, and helpful, friendly service. All good.

Janine Rivard

★★★★★
5 5 1
Great service - the family gets their glasses there and they are amazing as we have a six year old Granddaughter who goes through glasses like no tomorrow - the free pair if still under warranty has helped us out plus they are always so pleasant. Wouldn't go anywhere else!

Laurie Schulz

★★★★★
5 5 1
Chandresh and Kennedy at the Regina store are always courteous and quick to help me, with either new glasses selection or glasses repair. Much appreciated! The store itself has hundreds of frames to choose from and very reasonable prices.

Sheila Winegarden

★★★★★
5 5 1
Had SOOOOO much fun shopping for glasses 🙂 Bought more than I expected to, but it was such a great deal and they were so pretty I couldn't resist. Staff is amazing - fun, helpful, professional. I'll definitely be back!! Thank you!

Kerri Anne

★★★★★
5 5 1
I had excellent customer service at the Whitby Hakim Optical. They were friendly, fast & accommodating. They helped to fix my daughter's glasses, and didn't pressure us to buy a new pair at all. Great job!

Brenda Makela

★★★★★
5 5 1
I have shopped at Hakim for several years. They always have cheerful and professional staff...and the eyeglass frame selection is vast! I 100% recommend Hakim.

Helen Sokolowski Ritchie Copeland

★★★★★
5 5 1
have been a customer at Hakim in Sarnia on and they are the best....those 3 ladies rock! just about time for another visit 🙂

Amirreza Farhadi

★★★★★
5 5 1
Great collection of frames, almost any types of frames and colors you can think of! Since Hakim Optical is a factory outlet, it can beat any prices out there. In addition, a huge network of stores (more than 170 stores) all over Canada, specially in Ontario, makes it really convenient for the customers to find a location close to them no matter where they are!

Carl Kazanchi

★★★★★
5 5 1
Would like to say what a wonderful and professional service I received from the Keele and Wilson branch. The lady was very knowledgeable and friendly. Keep up the good work Hakim optical.

Diane Sharp

★★★★★
5 5 1
Ask for Matthew. He's awesome and gives the best service and advice.

Trish Turansky

★★★★★
5 5 1
Excellent service and guarantee ! Lovely staff and selection!! Love my glasses!!!

Jan

★★★★★
5 5 1
Great service and prices...two for one...sunglasses and glasses at Brandon store.

Larry Tremblay

★★★★★
5 5 1
My wife and i purchased glasses from Hakim. We spent above and beyond what insurance was covering. At first my experience was not the greatest. Everything seemed to go wrong. I wrote a review giving them a 1 star. Since then, Hakim has made things right. I love my glasses and they took care of me. Its how a business RESPONDS that counts. Im impressed! Thanks Michael! I now rate you a 5. �

Jayvaun Gabriel

★★★★★
5 5 1
Always a phenomenal time at hakim optical,I love how the staff are so welcoming and professional about they're job. Outstanding 5/5

Tom Johnson

★★★★★
5 5 1
Ken Meinzinger at store 060 has made the experience of buying eyeglasses at Hakim wonderful. His knowledge and advice is very professional and he goes above and beyond to help you. Hakim is fortunate to have Ken working for them.

Fazilet Esmail

★★★★★
5 5 1
Queensway location - excellent superb always go there for last 3 years and Hamilton too

Constantine Isslamow

★★★★★
5 5 1
My wife and I received OUTSTANDING service. Thanks

Lucie and Jessie oIn Vancouve

★★★★★
5 5 1
Thank you so much to Lucie and Jessie at Main & 12th in Vancouver! They were both so friendly and inviting from the moment I walked in the door- until the day I came back to pick up my glasses! It was so refreshing to have such genuine, positive people in a city where sometimes customer service is sub-stsndard. These young ladies are helpful, kind and so very friendly! THANK YOU GIRLS FOR YOUR HELPFULNESS and smiling faces! My glasses look great!!!!!!

Molly

★★★★★
5 5 1
The staff at the Orangeville branch is very friendly and helpful. I brought my neighbour and we both went away feeling very happy with the service provided.

Chantal

★★★★★
5 5 1
Every time I go there, I get great service ! They stand behind their product. Fast, helpful, patient and friendly !

Roymee

★★★★★
5 5 1
I like the Performance off fahad every time I comes visi Hakim stores too fixed my eyeglass he do it rigthway he did good job thank fahad your8 the nest see you next time again.

Excellent

★★★★★
5 5 1
Excellent customer service at the Strandherd location in Barhaven!

Happy New Customer

★★★★★
5 5 1
I broke my glasses and took them to Calgary Optometry Centre at the Macleod Trail South location. I went to the desk and the lady asked me to wait. I sat down and listened as she renewed her medical prescription…not impressed. When she was ready she explained that I would have to buy a new pair of glasses and have my lenses ground to fit the new frame as my glasses were no longer made. I thanked her and told her I would return to pick out new frames. The next day I went back. A different employee said they were not allowed to order more frames, so if I wanted something similar, I would have to order and pay for it. Again it was mentioned that my lenses would be ground to fit the new frames. I decided to go to Hakim Optical at the Macleod Trail location. When I walked in I explained that I was interested in purchasing a new pair of glasses and having my lenses ground to fit them. Devanshi explained that depending on my prescription, I may have to order new lenses so I would see properly. When I told her I had trifocals, I was told I would definitely need new lenses. Devanshi told me of all the deals they had and I purchased 2 frames with new lenses. I asked Devanshi to get my records from Calgary Optometry Centre as I was NEVER going there again….after 25 years, good bye Calgary Optometry Centre, hello Hakim Optical.

4164174751

★★★★★
5 5 1
Annie, Jahan and the entire staff at this location 10794 Yonge st. Richmond Hill were excellent and catered to all my personal needs. Anyone who walks into the store gets the utmost of attention. I highly recommend this particular location.

Arman is the Best

★★★★★
5 5 1
We have been purchasing our glasses from the Hakim Optical in Kanata for many years now. We love the vast selections of glasses and over the top/excellent service we received from Arman Mazhar. Arman is so amazing, he is always very attentive, helpful and patient with us throughout the whole process; from selecting the perfect glasses to finally getting our glasses. Arman has made the buying experience very pleasant and fun. We often drop-by the store to say Hi to Arman and check out the new arrival of glasses and frames. I recommend Hakim (Kanata) to anyone looking for glasses and fun experience. Thank you Arman. Vie and Charles

Arman is the Best

★★★★★
5 5 1
We have been purchasing our glasses from the Hakim Optical in Kanata for many years now. We love the vast selections of glasses and over the top/excellent service we received from Arman Mazhar. Arman is so amazing, he is always very attentive, helpful and patient with us throughout the whole process; from selecting the perfect glasses to finally getting our glasses. Arman has made the buying experience very pleasant and fun. We often drop-by the store to say Hi to Arman and check out the new arrival of glasses and frames. I recommend Hakim (Kanata) to anyone looking for glasses and fun experience. Thank you Arman. Vie and Charles

7057771702

★★★★★
5 5 1
I was at Hakim today, Penny took care of me with exceptional service and a happy attitude. So nice to have such a personality helping me.

F. SHAHEEN

★★★★★
5 5 1
My optician, Mr.Cem Cabir has continued to provide excellent service. I have relied on him for well over a decade and have never had any issues with service. On one occasion, he noticed an imperfection which required rework, which I would have otherwise not noticed. His diligence in providing my eyesight with care which is 'above and beyond' is worth the drive to Newmarket. Faisal Haq Shaheen Manager, Enterprise Work Management System Toronto Water, Customer and Technical Support 545 Commissioners Street, 2nd floor Toronto, Ontario M4M 1A5 T. 416 392 5614 C. 416 898 8794 E. Faisal.Shaheen@toronto.ca

HAKIMS IS THE PLACE FOR EYEWEAR!

★★★★★
5 5 1
I have been a Hakims customer for many years at the UNICITY Portage Ave. location in Winnipeg. The customer service experience is always superb! Staff is always friendly, knowledgeable and helpful.The frame selection is insane, the lens quality is excellent, and the pricing and bargains can't be matched or beaten. I would not even consider shopping anywhere else. I have recommended them to several others who have shopped there for their eyewear and all have been extremely happy as well with both product and service. I highly recommend Hakims and this location if you live in Winnipeg.

4167487673

★★★★★
5 5 1
We have been going to this location for years. The staff are amazing, helpful and always available to assist you, especially Lucille.

Excellent service

★★★★★
5 5 1
Great experiences always! Everything was fantastic in terms of service, however I am only speaking about Anni, the manager. She was amazing, great knowledge,.Great and Fast service since last ten years. shahina

WOW!

★★★★★
5 5 1
Woke up on Tuesday morning...snapped my frames...called around...lucked onto Hakim Optical in Fredericton. I was scheduled for a SAME DAY eye exam - WOW! Arrived at a bright, clean & welcoming store - WOW! Was greeted professionally and graciously by Jolene - WOW! Staff joined together to get me seeing well again until my new glasses are ready. WOW WOW! Before I'd walked into your store, I had decided that if there was ANY pressure or unpleasantness, I'd take my eye exam results and run -- It was ALL GOOD - WOW! After 40+ years of eye exams and the unpleasant task of choosing frames, Jolene & staff turned what I have found "unpleasant" into "pleasant" - WOW! I can only give your team 5 stars...but they get SEVEN WOW's. Thanks.

Some isdues

★★★★☆
4 5 1
Overall, glasses look good, fit ok. Have had two issues in the first month. Nose guard fell off because screw came loose. First day of a nine day business trip in Montreal and lens comes out because screw came loose. Not impressed. There are no Hakim outlets in this province.

Ms.

★★★★★
5 5 1
I bought 3 pair of glasses in August and had the best personal service . Customer service here is second to none. Will shop here again

Excellent Service

★★★★★
5 5 1
My family and I have been going to Hakim for years now. Was helped out on a recent issue by Bill at Hakim on Queen St and the matter was resolved with quality customer service and professionalism. Will definitely recommend Hakim's services to all.

Excellent customer service

★★★★★
5 5 1
When you get an excellent service in a store you absolutely need to adress it! Went to the Fairview road location and I loved the customer service and the explanation they gave me to choose my glasses. I didn’t purchase it that day but for sure I’ll be back soon. Congrats!
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Hakim Optical Testimonials & Reviews Overall rating: ★★★★★ 4.9 based on 81 reviews
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