Proudly Canadian Since 1967
Get in Touch
Contact Hakim Optical
Contact us for help with eyewear and orders. Contact Hakim Optical for questions about eyewear, orders, direct billing, repairs, warranty information or store service. Use the contact form for general or store-specific inquiries, or use the Store Locator to find a nearby location. Eye exam questions and bookings should be directed to the appropriate independent Eye Exam Centre.
Send Us a Message
Use the contact form for general questions or concerns related to Hakim Optical products, orders, services or store experiences.
If your inquiry involves a particular store, include or select the relevant location so your message can be directed appropriately.
Get Help With the Right Service
The quickest route depends on what you need help with.
Store Questions
For store hours, location-specific services or in-person assistance, find the Hakim Optical location nearest you.
Find a Store →Eye Exams
Eye exams are provided through independent Eye Exam Centres at or near participating Hakim Optical locations.
Find an Eye Exam Centre →Insurance & Direct Billing
For questions about vision benefits and direct billing, review the insurance information or contact your local store.
Explore Insurance & Direct Billing →What Can We Help You With?
Use the appropriate Hakim Optical service page for detailed information, or send us a message when you need additional help.
Services & Insurance
Explore direct billing, frame service, repairs, warranty information and other customer-support topics.
Repairs
Bring glasses to a Hakim Optical store for assessment when frames or components need attention.
Frames Warranty
Review information about the guarantee available for eligible Hakim Designer frames.
Frequently Asked Questions
Find answers about eyewear, eye exams, contact lenses, direct billing, repairs and other common questions.
For Store-Specific Questions, Start With the Location
Services, hours and product availability can differ by Hakim Optical location.
Store Hours
Use the Store Locator to review current location information before visiting.
Existing Orders
If your question relates to an order placed at a store, identify that store when contacting Hakim Optical.
In-Store Service
Repairs, adjustments, product availability and other services should be confirmed with the relevant location.
Include the Details That Help Us Understand Your Inquiry
When relevant, identify the Hakim Optical store involved and provide enough information for the team to understand your question or concern.
Avoid sending unnecessary sensitive personal, medical, payment or insurance information through a general inquiry unless the form specifically requests it.
Send Your Message →Looking to Book or Contact an Eye Exam Centre?
Independent Eye Exam Centres operate at or near participating Hakim Optical locations. Exam availability, appointments, fees, hours and provincial coverage can vary.
For appointment questions or to find an Eye Exam Centre, use the dedicated eye exam booking website.
Need Eyewear or In-Store Assistance?
Use the Hakim Optical Store Locator to find a nearby location for eyewear, frame service, contact lenses and other store-specific questions.
Find a Hakim Optical Store →Need Help From Hakim Optical?
Send us a message for customer support or find your nearest Hakim Optical location for store-specific assistance.
Contact Us FAQ
How quickly will I hear back?
Response times vary, so for urgent order questions contact the store where you placed your order.
Who do I contact for eye exam bookings?
Eye exams are provided by independent Eye Exam Centres, so contact the centre directly for bookings.
Where can I find answers to common questions?
Our Hakim Optical FAQ covers store locations, independent eye exams, frames, lenses, warranties, returns and insurance.
Can I get help with my insurance claim?
Yes. Store teams can help with direct billing for many benefit providers. Bring your plan details when you visit.
Can I ask about a product I saw online?
Yes. Use the contact form or call your local store to ask whether a frame or brand is available at that location.
How do I update my contact details for an order?
Contact the store where you placed your order with your name and order details, and the team will update your information.
Can I send feedback about my visit?
Yes. We welcome feedback about service, products and our stores through the contact form or our reviews page.
For eye health questions before your visit, the Canadian Association of Optometrists explains what comprehensive eye examinations include.