Proudly Canadian Since 1967
Hakim Optical Frame Protection
Hakim Frames Guarantee
One year, one time, unconditional warranty on eligible Hakim designer, signature and limited-edition frames. Coverage begins on the original pickup date. See which frames qualify and how other designer brands are handled.
One-Year Guarantee on Eligible Hakim Frames
Hakim Optical’s Hakim Frames Guarantee is a one-year, one-time unconditional warranty for Hakim designer, signature and limited-edition frames identified by D, E, F, L or S codes. Coverage starts on the original pickup date. Brand-name designer frames and sunglasses identified by A-code have a separate one-year limited manufacturer-defect warranty.
The one-time guarantee is specific to eligible Hakim frames. It is not an unlimited-replacement promise and does not extend the same coverage to every frame brand.
What the One-Year, One-Time Guarantee Means
The 2026 Hakim Optical policy specifies the following conditions:
- Covered frame ranges: Hakim designer, signature and limited-edition frames with D, E, F, L or S codes.
- Warranty period: one year, beginning on the original date of pickup.
- Number of claims: a one-time unconditional warranty, not recurring or unlimited coverage.
- Frame selection: there is no separate “Happiness” warranty for changing your frame choice.
- Lost eyewear: lost items are not covered under any circumstances.
- Customer-owned frames: no frame warranty applies to a patient’s own frame when new lenses are purchased.
For an individual frame issue, a Hakim Optical store can help identify the frame code and applicable policy.
D, E, F, L and S Codes
Eligible Hakim designer, signature and limited-edition frames carry a one-year, one-time unconditional warranty from the original pickup date.
One-Year Period
Coverage is measured from the original date you picked up your frames.
One-Time Coverage
The written policy describes one unconditional warranty use within that period.
Specific Frame Codes
Eligibility is based on the Hakim frame category and its D, E, F, L or S code.
A-Code Frames and Sunglasses
Brand-name designer frames and sunglasses with an A-code have a separate one-year limited warranty for manufacturer defects, beginning on the original pickup date.
The frame supplier must verify the manufacturer defect. If confirmed, the supplier, not Hakim Optical, repairs or replaces the frame at no charge.
If the supplier determines that the issue is not a manufacturer defect, including wear and tear, the customer is responsible for repair or replacement costs.
Find a Store for a Warranty Review →
How to Ask About Your Frame Guarantee
Bring your eyewear to a Hakim Optical store and explain the issue. If available, bring your receipt or pickup information so the team can identify the applicable frame code and original pickup date.
For eligible Hakim frames, the store can explain the one-year, one-time warranty terms. For A-code brand-name frames, manufacturer-defect coverage is subject to verification by the frame supplier.
The policy does not promise a specific turnaround time or an unlimited number of replacements.
Related Eyewear Services and Policies
Frame guarantees, lens warranties, exchanges and maintenance are separate parts of Hakim Optical’s 2026 policies.
Lens and Coating Warranties
Learn about separate limited warranties on prescription lenses and coatings.
View Lens Warranty Terms →Returns and Exchanges
Frame selection, prescription eyewear exchanges and cancellations follow separate policies.
Read Returns and Exchange Rules →Eyeglass Repairs
Ask about service options for eyewear that needs attention outside warranty coverage.
Explore Repair Services →Fitting and Adjustments
Get help when your prescription eyewear needs cleaning, tightening or adjustment.
Explore Frame Care Services →
Complimentary Lifetime Maintenance
The 2026 service policy provides complimentary lifetime maintenance for Hakim Optical prescription eyeglasses and prescription sunglasses, including:
Maintenance services are separate from the one-year frame warranty.
Learn About Frame MaintenanceConfirm Which Warranty Applies to Your Frames
The one-year, one-time Hakim frame guarantee applies to eligible D, E, F, L and S-code products. A-code designer frames and sunglasses use a separate limited manufacturer-defect warranty.
If you’re unsure which policy applies, bring your eyewear and any available purchase information to a Hakim Optical store. For refund and exchange questions, please review the separate returns policy.
Need Help with a Hakim Frame Guarantee?
Visit a Hakim Optical store to review your frame category, pickup date and available warranty options under the current policy.
Find a Hakim Optical Store