Great customer service by Dorret #148. I really appreciate top service by her. I went to the store July 19, 2022 at around 5 pm. Just broke my sunglasses which i had since 2018, but she knew exactly which ones they were by looking at them. They were Bolles which i believe had been discontinued. She went through her box of Bolles which they were there. She looked the number up and called another store which was at Mavis and Britania which said they had one pair left, to make sure they were the ones she ask that store if they could send a picture of the glasses to make sure they were the ones. Well they were ans she asked them to send it to her store and she told me they should be here tomorrow July 20th. Well they came to her store she called me , and with in 15 minute she had the old lenses which were prescription poped out and put in the new frames. Thank you Dorret for great service and i will be recommending my family and friends to come to your store. Hope you stay safe and all the best.
Been the customer of this store for over 12 years. Been happy all these years with their service and product. Quality and prices of the eye glasses are second to none. Thank you Dorret and Sapna. Keep up the good work.
The staff at this location are awesome. Every time I shop here I always leave with a huge smile. Dorrret is extremely professional and friendly and she has excellent taste. Thank you for making shopping for glasses a fun experience!!!!
Needed glasses in hurry as driving requirement. They processed faster than expected. All 3 people were friendly, helpful and efficient. Definitely recommend!
Both ladies at the store are helpful, thoughtful and professional. I drive 30 km to this location for the great service.
I've been going to this place for a few years now, they really know how to treat customers and meet their demands, very professional and friendly staff. So far I've done a few lenses plus frames with them, I'm VERY HAPPY with the results, they have a great taste and know exactly what makes me look and feel better, plus the work they put on their lenses is outstanding!I highly recommend this place; as an artist to me is very important that what I wear has a high quality and fits me...you will definitely get that with them!
Got a pair of reading glasses from them a couple of years ago. Everything was fine. So decided to come back. Got two pairs. There were some problems but Sapna did her best and everything was fixed.
Took my mother for an eye exam and find a comfortable glasses. They took the time during the eye exam since she has alot going on in her eyes. We also went through many options of glasses to see which she liked. All the staff were so friendly, courteous and extremely helpful, whilst taking all safety precautions during this crazy time. Thank you♡
Excellent customer service by Dorret and Sapna .
I had a great experience at this location during COVID. Dorret and Sapna were very professional, they cleaned everything at each stage and took time to help me. I was able to pickup my glasses on time and they were perfect. Cheers!
I highly recommend this place!!Their customer service level is topnotch, they helped me find the right frames and prescriptions with such professionalism that I was very impressed by the results. Sapna is very professional and the other lady that was there too, they were all about helping me find my style and I got exactly what I was looking for. Believe me when I say that I found the BEST place to find what I need when it comes to glasses: being an Artist myself is very important to wear what it goes well with me..they did exactly that!!!
Employee here is so patient and help me to fix my eyeglass issue. Real appreciate
They repaired my glasses quickly and were extremely polite, Sapna was very friendly. Will return again.
Sapna is professional. Comes to work well dressed & ready to service her customers. She is also very knowledgeable concerning her line of work, and goes above and beyond in making sure you leave satisfied! Thanks Sapna! See you soon for the clear frame and the black frame glasses as the same style of the white one i purchased last. Everybody absolutely loves them.
Great, friendly service. Highly recommend!
Great service, quick and very professional. My glasses were ready sooner than expected. Sapna and Dorret were very helpful when I made my choices. Dr. Sameen Ahmed has a wonderful patient approach, and the prescription I received works perfect. Overall excellent service, Thank You!
Super appreciate the knowledgable staff. Great service, great prices. Didn't make any promises they couldn't keep, they set my expectations and then managed to meet and even exceed some!!Thank you ladies, I will return, and recommend you to my friends and family!
Quick and helpful service.
Very professional and ethical assistance i got as soon as I entered the store. Sapna and Doret were fascinating . Recommended!!!
This is actually 2 reviews in 1.Around 5 months ago I required wearing glasses once again (many years glasses free from laser eye surgery) and my thanks to all the previous reviewers - choosing this location near my home was an easy choice.Sapna and Dorret are awesome. They helped me choose out a pair of reading glasses and sun glasses, going through all the options and why I should choose them.You also get the warm feeling that if you ever need to stop in - as I do time to time - for a quick adjustment and screw tightening - they are happy to see you.I decided 2 months ago to pick up a second pair of sun glasses for sport activities. Visiting Dorret and Sapna again we discussed all options and with the promo pricing they had on, for only few dollars more I picked up a second reading pair of glasses (as a backup set) versus buying just the sun glasses.When the glasses came in - the sun glasses had a small issue - the combination of the tint, colour and polarization made the view through them much brighter than I hoped.We discussed the options, figured out why it was happening and sent the frame back. Dorret worked with the head of the lab where the glasses are made and called me to follow up to ensure we made the best choice possible.With a colour change on the front, I received my new second sun glasses with exactly the view from within I was expecting (matching my original set) and I couldn't be happier.With so many choices within a 30 minute drive, I am thankful to have found such a highly rated location and the many 5 star reviews are well deserved. My thanks to Dorrett and Sapna for their excellent customer service.
Sapna of Hakim Optical served me. She was friendly, knowledgeable & answered all my questions regarding glasses. I bought 3 glasses although when I entered the store I wanted to only buy 2 reading glasses. The extra one I purchased was long distance. I have to say customer service was excellent! I will always buy glasses form Hakim Optical. Thank you Sapna!
This location has the best customer service, very professional! Thanks to optician Sapna and Dorret will be definitely be going back there.
Dorret and Sapna were very helpful. They were persistent in fixing the problem with the glasses.
Excellent service by Sapna and Dorret!
Samaya was very nice grewt customer service
Very professional and knowledgeable staff thanks to Sapna and Dorret. I will definitely recommend this place to my co-workers. Amazing experience!
My experience with optician Sapna and Dorret has been beyond expectations. They take time and have excellent communication skills and customer service is just too good. It is without hesitation that I would go and recommend their services to anyone who needs help with glasses and prescription.
I have had the pleasure of dealing with Sapna at Hakim Optical, located in Argentia Road, Mississauga. This was my second time in the store after Dec'18 and she recognized me when I reached out to the counter. Her exemplary customer service skills together with her eye for detail were the reason, I used Hakim again. The first pair of lenses have the perfect clarity and am hoping it will repeat again.
Greatest service of an optical outlet I've seen to date, vast selection of good looking frames, friendly and helpful staff.
Great Service standards by Dorret & Sapna. Highly recommended if you are looking to avail ur insurance coverage. Sapna helped me in claiming my insurance and that was quick, meanwhile Dorret got me the best deal within my coverage.Good show pretty girls.
Very professional and helpful staff . Thanks for Sapna and Dorret.
10/10 customer service. Friendly staff, Dorret is great she helped me out finding right choise for my glasses. Amazing.
I live in Erin Mills and followed Dorret to Argentia because of the wonderful service she has always given me. Sumayya spent a lot of time and was very patient while adjusting my glasses. Well done Dorret and Sumayya.
Excellent service by Sumayya and Dorret. Went back for adjustments and no questions asked, just made the adjustment with a smile and a happy to serve you attitude! Thank you so much!
i went in to have the nose piece fixed on my glasses and found a wonderful selection of glasses, the ladies Sumayya and Dorret where more than patient and helpful and stayed till after closing thank you so much, I love my 2 new pair of glasses and the price was far less then I expected, I will be telling others for sure. Lynn
Best experience ever.. Best Customer service ever..Dorret was the most patient and honest person, she made me feel comfortable with my purchaes..Her patience was unbelievable.. Sumayya was very patient.. I would recomend all my friends and family
Real people giving real service, thanks to Sumayya and Dorret ,would highly recommend this store.
Knowledgeable and experienced staff. Attentive to kids and not rushing. They helped my kid to find his first pair of glasses and got it ready within 3 business days. My son LOVEs it! Thank you Kuldip, Dorret and Sumayya. 🙂
Great customer service! Sumayya at the Argentia location was very friendly, knowledgeable, professional and helpful. I will definitely recommend Hakim Optical. Great service!
WAS HAPPY WITH THE PRELIMINARY SERVICES . HOWEVER ONCE ORDER WAS PLACED AND PAID FOR ; DELIVERY WAS ALMOST 3 WEEKS FOR 2 SETS OF GLASSES .. OVERALL GOOD SERVICE :
I had a great customer services experience with Sumayya Dorret, helpful, and informative. Will recommend anyone to this location.
I have always had a positive experience at Hakim the options are always outstanding and fun. I have broken my glasses so I have to get a new pair. My first choice for glasses is to go to Hakim where I know its going to be a great experience the staff are friendly and always willing to help.
Took my daughters glasses in as she had broken off one of the arms rough housing. They were promptly fixed no charge and no issues. Prompt and friendly great experience I recommend this location highly. 👌👌👌
I was very impressed with the level of service the Optical Manager at this location displayed. He was nothing but professional and helpful with me. I will defiantly be coming back here when I need new glasses. 10/10
Was able to try on many different frames, and the worker was patient and informative. Very helpful and understanding when a competitor gave me the wrong prescription, and was able to switch the lens. Unfortunately, the prescription is still wrong on my new glasses, but Hakim is not at fault. I will be coming back here whenever I need new glasses from now on, and hopefully I can find an optician that is good.
With over 55 years of business and over 150 stores across Canada, Hakim Optical is many Canadians’ go-to choice for eyewear and eye health. From Vancouver to St. John’s, regardless of which Hakim store you visit, you’re guaranteed quality service from our stylists, opticians, and hundreds of affordable designer frames for every style and season.
Whether you need comprehensive eye exams, prescription eyeglasses, designer frames, eyeglasses for kids, safety glasses or even sports glasses, rest assured that we can help.
*Eye exams are available with independent affiliated Doctors of Optometry at or, next to our Hakim Optical store locations
Why choose us?
Hakim Optical is your lens expert, putting the highest standard of quality behind every lens we create to guarantee you’re always receiving the highest standard of eyeglasses for your needs.
We understand how important choosing your new prescription glasses is and how it feels to find the perfect eyeglass frames! When you visit us, you can trust that our licensed opticians will provide you with the best products, from new contact lenses and reading glasses to progressive lenses and safety glasses—even designer eyeglasses—we have it all!
Opticians In Every Store
Eye exams are a necessary form of health care for your eyes and the rest of your body. Eye exams are known to be one of the first detectors of eye-related health conditions, including cataracts, ocular degradation, and the first detectors of bodily health conditions like diabetes. If you’ve noticed a change in vision or eye health, or it’s more than two years since your last eye exam, contact your local Hakim Optical for an eye exam.
Hundreds Of Styles
New glasses aren’t just for vision anymore, they’re also a fashion statement! Rejuvenate your wardrobe and your style with our selection of hundreds of designer frames from brands such as Ray-Ban, Versace, Coach, Armani, and more. With countless fashions and great prices on prescription and non-prescription lenses, you can visit your local Hakim Optical to add a new dimension to your wardrobe and a new dimension to your eyesight.
Check out our women’s style guide and our men’s style guide
Quality Glasses and Contact Lenses
When you wear glasses every day, it’s not just about the frames and the prescription: what lenses you have is also essential. When you visit your local Hakim Optical, there are many lens coatings and styles for you to choose from to ensure that your glasses are serving you as best they can. From anti-smudge and static to water-resistant and anti-reflection lenses, you can take care of your glasses and yourself by choosing the best pair of lenses for your lifestyle!
Find The Perfect Pair For You
Our friendly and professional employees are eager to help you find the perfect pair of glasses. From choosing the right frames to compliment your facial features to the right pair of lenses to match your daily lifestyle, the team at every local Hakim Optical is ready and waiting to help you make the most of your new glasses.
Specialty Glasses For All Of Your Needs
Most people who wear glasses need them all the time, not just when it’s convenient to wear them. We carry specialty glasses for daily activities, hobbies, passions, and careers. Regardless of if you spend your time at school, in an office, working in construction, or diving in the deep blue sea, you deserve to look your best and see as well as possible.